How do I know whether or not you have the product I want to buy in stock ?
We normally maintain stocks for products marketed on our website but if we have no more of the product(s) you consider buying; you will not be able to check out and will see the following message: Products marked with *** do not exist in the desired quantity. Please alter the quantity of desired products. If, in the unlikely event you have checked out a product we do not have in stock due to a system error, we will contact you immediately and let you know that the product is not available for delivery and will refund the payment to your credit/debit card straight away.

How do I know whether or not the goods have been dispatched ?
We normally dispatch goods on the same day that your order is confirmed with the fund cleared before 2:00 PM. You will receive an email message informing you that the goods have been dispatched and you can logon to your account to check the progress of your order if you placed the order online.

How long it will take for the goods to arrive after it has been dispatched ?
The goods will normally arrive within 24 hours of being dispatched excluding weekends and public holidays.

What will happen if I am not at home to receive the goods when it arrives ?
The delivery man will normally leave a card at your home informing you that they have attempted to deliver the goods and their contact details. You can normally select to telephone the delivery company to make an arrangement for re-delivery or can collect the goods at the local depot.

The indoor antenna included with my portable Freeview TV, portable Freeview DVD player and USB Freeview TV receiver not working in my house. What is wrong?
The indoor antenna of these devices are provided for users to watch Freeview channels in the areas where the signal is strong at present and an external indoor antenna with an amplifier may improve the reception. The reception quality will be significantly enhanced along with the progress of the Digital Switchover Programme by the UK Government.
You should be able to use these devices to watch Freeview TV by connecting them to a standard or rooftop aerial. For more information about Freeview and the coverage in your area, please visit www.freeview.co.uk.