Dispatch
Goods with their payment cleared will normally be dispatched the same day for orders confirmed before 2:00pm and the next working day for orders placed after 2:00pm providing we can deliver to your address. Orders placed in the evenings and weekends will be processed the next working day.
If in the unlikely case the product you have selected is not available at the time of placing your order, you will be contacted within the same or next working day. We will let you know the estimated delivery time and you will have right to cancel the order without any obligation and we will refund the payment in full.
Delivery
The goods will be delivered via a national express courier such as Royal Mail First Class, Parcel Force, Interlink Express, DHL and UPS. It will usually be delivered to the address you specified on the next working day after being dispatched.
When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. At the time of accepting delivery, you meanwhile accept that the order is completed.
If you are not at home at the time of delivery, a card with contact details of the delivery company will be left at your home informing you that they have attempted to deliver the Goods. You can normally choose to telephone the delivery company to make an arrangement for a redelivery or you can collect the goods at their local office or depot.
Please note that if you do not contact the delivery company within 5 days after the delivery attempt they may return the goods to us. A return charge may be assigned to us which may be twice of the delivery cost. If in the case of this happening, we reserve right to ask the customer to pay the returning charge plus an additional cost for redelivery before we are able to re-dispatch the item to you.
Acceptance
When the goods are delivered you are responsible for checking that the order is complete and un-damaged. You should check the goods carefully for any visible damage before you accept the delivery. Should there be any damage to the goods at the point of delivery, you have right to refuse the goods and let the delivery person know the reason(s) of refusal. At the time of accepting delivery, you meanwhile accept that the order is completed.
We will only deliver goods to the address on the order. If you are not available to receive the delivery at the time the delivery arrives, your family member, neighbor, friend or school mate may accept the delivery on your behalf, please in this case advise the person to check that the goods being accepted are in accordance to the above terms.
